Water and Wastewater Operator Program Status Update

posted on Jun 28 2021

At this time, the Environment and Parks’ Water and Wastewater Operator Certification Program is experiencing unexpected staffing capacity challenges that will impact the program until October 1, 2021.

Effective immediately, responses to program queries are paused until July 14, 2021, with a re-evaluation of status at that time.

Be assured this temporary program pause will not affect current certification status of operators and current status will remain valid for operators in good standing.

Operator examination schedules will not be affected.

Response time for queries related to Compliance 365, and responses to general inquiries from operators/supervisors will be delayed. When program capacity increases in mid-July we will be sure to address any queries at that time.

As always, it is the responsibility of certified operators to keep track of their training. Operators are responsible for maintaining proof of completion of their continuous education requirements, submitting the required documentation and having it approved in Compliance 365 before applying for certification or renewal.

In the interim please contact the following for questions related to:

  • Examinations: Follow-up with Professional Services Industry (PSI) testing services directly by phoning 1-818-847-6180, extension 6705.
  • Basic technical troubleshooting for the Compliance 365 System (password resets, navigation, etc.): send an email to

Scott Milligan
Executive Director – Regulatory Programs
Regulatory Assurance Division – AEP