Today's frontline leaders need skills to engage their people, involve everyone in continuous improvement, coach and mentor their team, create a work culture that meets the organization's goals, and lead by example. This is not an easy transition. Individuals are often selected because they have technical expertise. But without the leadership and supervisory skills needed to engage their team, the change can often be difficult. They are tasked with translating the organization's strategy into results. And are most often the person in the middle between Management and Employees.
During this workshop, participants will be able to:
1. Understand the role of a frontline leader in executing jobs correctly, efficiently, and safely.
2. Recognize your accountability for the work executed under your supervision.
3. Appreciate the relationship between feedback and i) skill development and ii) process improvement.
4. Explain the factors that influence "situational awareness."
5. Recognize typical challenges to delivering project goals, and devise solutions.
6. Understand the role that asset management plays in people's safety, completing tasks and projects, and allocating resources.
7. Examine the role that frontline leaders play in managing change.
Presenter(s): Janice Isberg, K-HI Curriculum Design and Corporate Training
The CEUs from this workshop can be used toward the following discipline(s) for certification renewal:
• Water treatment
• Water distribution
• Wastewater treatment
• Wastewater collection
There are no available options for this course at this time - please contact .
Registration is now CLOSED.
Please note: on-site registrations are NOT accepted.