Webinar - Management & Development of a Workforce


0.3 CEUs


Workforce development and management plays a key role in creating a successful team in any business. This two-part webinar series will explore techniques to develop these skills through topics such as how to conduct a recruitment interview, steps to create a successful onboarding experience, ways to develop and retain employees, key components of a Learning & Development plan, different approaches to coaching and key steps in creating a Succession Plan for your area.

Presenter: Nolan Crouse, MBA, CCMP
Moderator: Dan Rites, AWWOA

The CEUs from this course can be used toward the following discipline(s) for certification renewal:

• Water treatment
• Water distribution
• Wastewater treatment
• Wastewater collection


NOTE: You must attend BOTH day to receive CEUs. Attendance will be monitored through the webinar software.

Registrants must have a strong, reliable internet connection. Desktop computer and/or laptop recommended with Google Chrome web browser. Camera and microphone NOT required.

For more information, including registration and system requirements check out our WEBINAR FAQs

Delivery Formats

There are no available options for this course at this time - please contact .


Topics include:
-Proper hiring choices
-Interview skills
-On-boarding vs orientation
-Proper on-boarding techniques
-Leveraging individual strengths
-Principles of supervision
-S.M.A.R.T. model of setting expectations
-Performance conversations
-Training and development
-Wellness categories for staff
-Sustaining a workforce
-Succession planning

This session will use GoToWebinar software. The second step of the registration process will be emailed out prior to the first date of the webinar. This step MUST be completed prior to the first session date. Once you have completed this portion, a link to join the webinar will be emailed to you.


$100.00 Must have current AWWOA Membership

$200.00 Non-Members